24 7 Technical Support
NexNet Solutions offers 24 7 Technical Support to all its customers. With local staff ready to respond to and address various technical issues, customers will not feel neglected from remote-only support provided by many equipment vendors. This service is accessible anytime and from anywhere to address customer’s needs and offers these support features:
CUSTOMER CARE CENTER: “24 x 7 x 365” Support
- Continuous human response to customer assistance needs:
- Toll free calls and Email Response.
- Web services including email, voice in a personalized contact and response system.
- Experts in customer support with years of experience, capabilities and knowledge:
- In-country support
- Regional support
- World-class technical support methodology with multi-layer:
- Problem tracking, reporting, statistics and analysis
- Customer feedback and update
- Problem resolution