24 7 Technical Support

NexNet Solutions offers 24 7 Technical Support to all its customers. With local staff ready to respond to and address various technical issues, customers will not feel neglected from remote-only support provided by many equipment vendors. This service is accessible anytime and from anywhere to address customer’s needs and offers these support features:

CUSTOMER CARE CENTER: “24 x 7 x 365” Support

• Continuous human response to customer assistance needs:
  • Toll free calls and Email Response.
  • Web services including email, voice in a personalized contact and response system.

• Experts in customer support with years of experience, capabilities and knowledge:
  • In-country support
  • Regional support

• World-class technical support methodology with multi-layer:
  • Troubleshooting
  • Problem tracking, reporting, statistics and analysis
  • Customer feedback and update
  • Escalation
  • Problem resolution