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24 7 Technical Support

NexNet Solutions offers 24 7 Technical Support to all its customers. With local staff ready to respond to and address various technical issues, customers will not feel neglected from remote-only support provided by many equipment vendors. This service is accessible anytime and from anywhere to address customer’s needs and offers these support features:

 

CUSTOMER CARE CENTER: “24 x 7 x 365” Support

 

  • Continuous human response to customer assistance needs:
    • Toll free calls and Email Response.
    • Web services including email, voice in a personalized contact and response system.

 

  • Experts in customer support with years of experience, capabilities and knowledge:
    • In-country support
    • Regional support

 

  • World-class technical support methodology with multi-layer:
    • Troubleshooting
    • Problem tracking, reporting, statistics and analysis
    • Customer feedback and update
    • Escalation
    • Problem resolution

 

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