About Us
We have been delivering Results for many years! NexNet Solutions is a unique consulting firm that will assist your business to align its technology and business strategies. We provide "Actionable Advice" on how to create optimal technical solutions for your business based on our real world experience, industry best practises, and proven technology.
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- PO Box 502727, DQuarters Dubai Internet City, UAE
- +971555790428
- info@nexnetsolutions.com
CRM Maintenance and Support Services
Our Microsoft Dynamics CRM Maintenance and Support Services are tailored to provide robust support for both cloud-based and on-premises deployments, ensuring seamless operation, performance optimization, and integration with your broader business systems. Whether you’re running Dynamics CRM on the cloud, on-premises, or in a hybrid environment, we deliver flexible, scalable solutions designed to meet your organization’s unique requirements.
Whether your Microsoft Dynamics CRM is cloud-based, on-premises, or hybrid, our team of certified experts is ready to ensure the system operates at its peak efficiency. With proactive support, system upgrades, customization, and seamless integrations, we enable your business to harness the full power of Microsoft Dynamics CRM, driving enhanced customer relationships and streamlined operations.
Key Features
- – Provide end-to-end support for both cloud-based and on-premises Microsoft Dynamics CRM environments, ensuring smooth and continuous operations.
– Seamlessly migrate your on-premises Dynamics CRM to a cloud-based solution, optimizing for scalability, security, and performance.
– Tailor support for hybrid setups, where Dynamics CRM integrates with both on-premises and cloud-based systems.
- – Implement and manage upgrades, customizations, and enhancements to Microsoft Dynamics CRM to meet your evolving business needs.
- – Integrate Microsoft Dynamics CRM with third-party applications, cloud services, and your broader business ecosystem for a unified experience.
- – Customize CRM entities, forms, workflows, and business rules, ensuring your Dynamics CRM is fully aligned with your organizational processes.
- – Conduct regular health checks and performance monitoring for both cloud-based and on-premises Dynamics CRM systems.
- – Ensure high system availability with proactive monitoring of Dynamics CRM and its integrations, with periodic preventive maintenance.
- – Monitor and report on KPIs, system performance, and SLA compliance to provide transparency and ensure service quality.
- – Track, manage, and resolve incidents, work orders, defects, and risks throughout the lifecycle of Microsoft Dynamics CRM.
- – Provide detailed root cause analysis for critical incidents (P1 and P2) and ensure timely resolution with minimum impact on operations.
- – Implement risk management practices, including regular reviews and updates, to mitigate potential issues affecting CRM functionality.
- – Offer tailored training for new and existing users to maximize the value of Microsoft Dynamics CRM, ensuring efficient use of features.
- – Provide unlimited 24/7 helpdesk support with no charge for calls, offering quick resolution to system issues or questions.
- – Deliver customized training sessions for updates and new functionalities introduced in your Dynamics CRM instance.
- – Implement minor enhancements and customizations based on business needs and system compatibility, ensuring smooth operation.
- – Design and develop custom reports, queries, and dashboards to deliver actionable insights and enable better decision-making.
- – Ensure that user guides and technical manuals are updated and delivered in both English and Arabic to ensure accessibility.
- – Support statutory audits and compliance requirements, ensuring that Microsoft Dynamics CRM meets industry security standards.
- – Conduct disaster recovery (DR) drills and ensure that Microsoft Dynamics CRM’s failover processes meet defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
- – Regularly review security protocols and ensure that all infrastructure changes (system patches, upgrades) are verified for CRM functionality.
- – Manage smooth transitions when upgrading or redeploying Microsoft Dynamics CRM, whether moving between versions or from on-premises to cloud.
- – Provide full support for system exit processes, ensuring no data loss and business continuity.
- – Conduct backup/restore tests and support high-availability configurations, ensuring reliable recovery in case of system failures.
- – Provide certified developers to customize and support CRM entities, forms, and integrations with components such as ADFS and back-end applications.
- – Offer guidance on data archiving, purging, and system optimizations to maintain performance and avoid system slowdowns over time.
- – Manage and support integrations with other systems, such as ERP or marketing automation tools, ensuring a seamless data flow across platforms.